Privacy Policy

[Last Updated 26 July 2022]

Waves of Thoughts (www.wavesofthoughts.com) values its users’ privacy. By using this website, you consent to the data practices described in this policy.

Collection of Personal Data

Waves of Thoughts (www.wavesofthoughts.com) is hosted by Squarespace. Squarespace automatically collects the following personal data when you visit this website, including:

  • Information about your browser, network, and device;

  • Your activity while on this website, including clicks, internal links, pages visited, scrolling, searches, and timestamps;

  • Your IP address.

Rest assured that this website will only collect any other identifiable personal information should you choose to disclose it. Such voluntarily provided information may include your name, email address, billing and/or credit card information.

When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

Use of Personal Data

Squarespace collects the previously mentioned data to run Waves of Thoughts (www.wavesofthoughts.com), to protect and improve its platform and quality of services, and to power site analytics. Squarespace analyzes the data in a de-personalized form.

As for the data you willingly and knowingly choose to provide, it is solely used with the purpose for which it was requested (for instance, completing a booking or making a purchase).

Waves of Thoughts (www.wavesofthoughts.com) does not, and will never, sell, rent, or lease any of its customers’ personal information with any third parties. Data may be shared with the trusted partners disclosed in this policy to help perform statistical analysis, send you emails, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services, and are required to maintain the confidentiality of your information.

Booking a Service

When you schedule an appointment, the following personal information may be collected to complete the booking:

  • First name and Surname

  • Email address

  • Details relating to your appointment

  • Payment information

Waves of Thoughts (www.wavesofthoughts.com) shares this information with Calendly or Koalendar, our scheduling service providers, so that they can provide online booking services to us.

When you make a booking with Waves of Thoughts (www.wavesofthoughts.com), you:

  • Consent that you are over 18 or have been granted permission by your parent or legal guardian.

  • Understand that the services provided are not a substitute for therapy and are not aimed at those who seek a diagnosis and/or treatment for any mental health conditions.

Every session is completely confidential and a safe space for you to discuss any matter necessary to lead a life of happiness.

Cancellations

Sessions are booked in advance and delivered services are non-refundable. Emergencies and special circumstances will be handled on an individual basis, at the discretion of Waves of Thoughts.

However, the following guidelines apply for general refunds, rescheduling, and cancellations:

  • Should you need to reschedule your coaching session, you will be able to do so if you give at least 24 hours advance notice.

  • In case you decide to cancel your session, you are entitled to request a refund (minus a 5% transaction fee), if this is issued with at least 24 hours advance notice.

  • Any no shows or cancellation requests received without adequate notice (at least 24 hours) will be forfeited and charged the full price for the missed session.

Making a Purchase

When you make a purchase on this website, the following personal information may be collected to fulfill the order.

  • First name and Surname

  • Email address

  • Details relating to your purchase

  • Payment information

  • Billing and shipping address (if applicable)*

Waves of Thoughts (www.wavesofthoughts.com) shares this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

*As you go through checkout, this site may also auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

When you make a purchase with Waves of Thoughts (www.wavesofthoughts.com), you:

  • Consent that you are over 18 or have been granted permission by your parent or legal guardian.

  • Hold the responsibility of contacting us if you have not received the digital product. Waves of Thoughts reserves the right to reject your demand if the details you have inserted while checking out are incorrect, in order to protect ourselves and the customer.

E-mail Communications

From time to time, Waves of Thoughts (www.wavesofthoughts.com) may contact you via email with the purpose of providing newsletters, promotional offers, information on upcoming events, confirmations, and /or general communication.

Waves of Thoughts (www.wavesofthoughts.com) shares the contact information you have provided (first name, surname, and email) with Squarespace, our email marketing provider.

If you would like to stop receiving marketing communications via email from Waves of Thoughts (www.wavesofthoughts.com), you can unsubscribe by clicking the link at the bottom of the email.

Use of Cookies

Waves of Thoughts (www.wavesofthoughts.com) may use cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

Links

Waves of Thoughts (www.wavesofthoughts.com) may contain links to other websites, including affiliates. We do not accept responsibility for the privacy policies, practices, and/or procedures of such other websites. Therefore, we encourage our users to read the privacy statements of those websites. This privacy policy applies solely to Waves of Thoughts (www.wavesofthoughts.com).

Changes to this Statement

Waves of Thoughts (www.wavesofthoughts.com) reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, placing a prominent notice on our site, and/or updating any privacy information on this page. Your continued use of the site and its services after such modifications will constitute your: (a) acknowledgement of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact information

If you have any questions concerning this Privacy Policy, please contact us at irene@wavesofthoughts.com.